Scaling Chat: AI chat operations at scale

Scaling Chat is a free operations guide for teams running AI chat at scale: routing to the right model, escalating to humans, evaluating answers and controlling cost.

Chat at scale is an operations problem

One chat window with a model is a demo. Ten thousand conversations a day is an operations system - routing, evaluation, escalation, cost. Scaling Chat is the guide to that system.

• Routing - which model answers which question
• Escalation - when a human takes over, and how
• Evaluation - how you know the answers are good
• Cost control - latency and spend without degrading answers

Start with routing. Every other decision hangs off it.